Generative AI is disrupting the BPO Landscape

BPO Market

In 2022, the global market for business process outsourcing (BPO) was appraised at USD 245.9 billion according to market.us report. Projections suggest a growth to an impressive USD 544.8 billion by 2032, representing a compound annual growth rate (CAGR) of 8.5% from 2023 to 2032.

BPO is a strategic approach that allows businesses to delegate t…